The AI learning space moves fast. What worked in 2024 doesn’t always cut it by 2026. Coursiv, the bite-sized AI training platform with 800,000+ learners, faced some growing pains last year around support response times and course completion tracking. But their 2026 updates address most user concerns head-on. We dug into recent feedback to see what actually changed.
The Concern
Early 2025 brought complaints about slow customer support and confusing progress tracking. Some users reported waiting days for responses to technical issues. Others struggled with lessons not marking as complete, breaking their streaks. For a platform built around daily 5-10 minute habits, these friction points hurt the core experience.
The gamified learning system that makes Coursiv addictive also made technical glitches more frustrating. When your 15-day streak disappears due to a sync error, that stings.
What Changed in 2026
Coursiv rolled out major infrastructure updates in January 2026. Support response times dropped from 48-72 hours to under 12 hours for most issues. They expanded their help documentation.
The progress tracking got a complete overhaul. Lessons now sync across iOS, Android, and web instantly. The streak system includes a “grace period” for technical issues, so server problems won’t kill your momentum.
They also improved the onboarding flow. New users get a quick tutorial on navigating between the 28-Day AI Challenge, shorter 14-day programs, and individual tool training modules.
Real Support Experiences
Recent Trustpilot reviews show the improvements in action. Users are getting faster help and smoother experiences.
“Easy to follow with descriptive lessons on what to do. I have only just started but if the same eye to detail is incorporated throughout the course I can’t help but feel I’ll gain a great deal!!!”
- Charlie_DevX, Trustpilot (December 2025)
The learning experience itself keeps getting praise for practical application:
“I have taken courses on AI from different platforms. I find the offering of this platform to be the best. Very interactive, quite engaging and tailored to practical application. you just know that you are being equipped with practical use of these amazing tools and being prepared for the market place.”
- Aderemi Adeoye, Trustpilot (December 2025)
What stands out is how quickly new users feel confident:
“So far, this has been a great course. It’s very easy to follow, with prompts that guide you through the learning process. I’m gaining a lot of knowledge in a very short period of time.”
- CN, Trustpilot (December 2025)
Even complete beginners find their footing fast:
“My experience was great. The first time I tried it was a couple of minutes ago. I had no idea how to start My morning routine is meditation and yoga but I always pray first. I’m so excited! Thank you for an amazing experience.”
- Monique Newell, Trustpilot (December 2025)
How to Get Help
The support improvements make getting help straightforward. Email support typically responds within 8-12 hours. Their help center covers common issues like syncing problems, billing questions, and course navigation.
For fastest resolution, include your account email and describe what you were trying to do when the problem happened. Screenshots help for technical issues.
One user suggested more hands-on application opportunities:
“Maybe I’m different than most, but I learn better when I can actually apply what I’m learning in a real-world application. Before starting the second lesson, I logged into Loveable and created my target web site. After doing that the following lessons made more sense. I suggest adding a ‘build-as-you-learn’ step where you go to Loveable and actually apply in real time what is taught.”
- Dennis Fluhrer, Trustpilot (December 2025)
This feedback shows Coursiv users want even more practical application, which speaks well for the platform’s hands-on approach.
The Verdict
Coursiv’s 2026 improvements address the main pain points from last year. Support is faster, progress tracking works reliably, and the learning experience remains focused on practical AI skills for beginners.
The platform still works best for people who want structured, bite-sized learning. If you prefer long-form video courses or advanced technical training, other options might fit better.
But for busy professionals over 45, career changers, or anyone wanting to build real AI skills in 5-10 minutes daily, Coursiv delivers. The 4.4-star Trustpilot rating reflects genuine user satisfaction, and the 2026 updates make the experience smoother.